求人情報

株式会社グロービス

【限定公開】Customer Success Specialist for Corporate Clients

求人ID
ウィンスリーより
企業名
株式会社グロービス…もっと見る
雇用形態
募集職種
【限定公開】Customer Success Specialist for Corporate Clients …もっと見る
職務内容
・Plan and create support materials to assist sales members to meet new acquisition goals
・Interact directly with existing clients to meet expectations
・Facilitate registration process, product implementation, onboarding training, and ongoing account review
・Assist with the renewal process for renewal targets
・Manage outreach to customers for product feedback requests and internal escalations to product development teams
・Be the voice of the customer as you partner with engineering, marketing, and sales to deliver best-in-class customer experience
・Make clear both qualitative and quantitative facts about customer usage and needs to better grow product globally …もっと見る
必須業務経験
■必須要件/Required
・3+ years of experience as a customer success specialist with corporate clients
・Experience working independently and proactively in a dynamic environment
・Experience managing and delivering multiple projects at the same time
・Native or near-native English ability with strong writing skills
・Intermediate Japanese ability both written and spoken (JLPT N2 or above preferred)
・Flexibility and professionalism to foster strong relationships with team members, GLOBIS colleagues, and outside contacts
・Strong time/project management skills

■歓迎要件/Preferred
・Flexibility and creativity; ability to come up with innovative alternatives if faced with problems/difficult choices
・Data management and analysis skills (SQL, Tableau, other data visualization)
・Experience working with or implementing marketing automation and CRM systems …もっと見る
年収
Salary depends on work experience, skills and abilities
・Annual salary revision in July
・Profit-sharing (summer and winter, as per company rules and regulations) …もっと見る
資本金
設立年月日
1992/08/01 …もっと見る
所在地
東京都千代田区二番町5-1 住友不動産麹町ビル …もっと見る
その他備考

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